Contact Just Drainage

For emergencies, call us directly on 07871 247999. We answer our phone 24/7 and aim to respond within 1 hour for emergency callouts. You can also WhatsApp us on the same number for urgent assistance.

Emergency calls are answered immediately 24/7. For non-urgent enquiries via our contact form or email, we typically respond within 2-4 hours during business hours, or first thing the next working day for out-of-hours enquiries.

For simple jobs, we can often provide an estimated quote over the phone. However, for accurate pricing on complex issues, we recommend a free site visit so we can assess the situation properly. This ensures no surprises with the final bill.

For external drainage work (like unblocking external drains), you don't necessarily need to be present throughout. For internal work or CCTV surveys, someone should be available to provide access. We'll discuss the specifics when scheduling.

It helps to know: your exact location, the nature of the problem (blocked drain, leak, etc.), when it started, whether it's an emergency, and any relevant details like foul odors or visible flooding. But don't worry - we'll guide you through any questions.

Yes, for non-emergency work we offer scheduled appointments. We provide time windows and will call ahead before arriving. For emergency work, we prioritize speed over specific timing but keep you informed of our ETA.

That's absolutely fine! Just describe your issue when you contact us, and we'll recommend the most appropriate solution. We can also arrange a diagnostic visit using CCTV if needed to properly identify the problem before quoting.

Yes, we're available 365 days a year including weekends and bank holidays. Drainage emergencies don't follow a 9-5 schedule, and neither do we. Same transparent pricing applies regardless of when you need us.

We accept cash, bank transfer, and all major debit/credit cards. Payment is due upon completion of work. For larger projects, we can discuss payment terms. We provide clear invoices for all services.

We cover Manningtree and a 20-mile radius including Colchester, Ipswich, Harwich, Clacton-on-Sea, Mistley, Dedham, Lawford, and surrounding Essex towns. If you're unsure whether we cover your area, just ask when you contact us.

Yes, we provide detailed invoices, CCTV survey reports with images, photographs of work completed, and any documentation needed for insurance claims or landlord records. Just let us know what you need.

We understand plans change. Just give us as much notice as possible - a quick phone call is all it takes. For scheduled appointments, we appreciate at least 24 hours notice where possible, though we're always flexible with genuine emergencies.